Privacy Policy
How we collect, use, disclose, and protect the personal information you share with us.
Effective Date: October 28, 2026
This online Privacy Policy (the "Policy") describes how Exterior Remodelers of America, Inc. and its affiliates (collectively "Exterior Remodelers of America," "we," "us," or "our") collect, use, disclose, and secure the personal information we gather about you through our website (the "Site"), when you use our services, and when you otherwise interact with us (collectively, the "Services").
For purposes of this Policy, "personal information" means data that is classified as personal information, personal data, personally identifiable information, or a similar term under applicable data privacy and security laws. It does not include data excluded or exempted from those laws, such as aggregated, anonymized, or deidentified data.
1. You Consent to This Policy
You should read this Policy carefully so that you understand our privacy practices and our Terms of Use. By accessing, browsing, or otherwise using the Services, you confirm that you have read, understood, and agreed with this Policy. If you do not agree to this Policy or our Terms of Use, you may not use the Services.
This Policy and the Terms of Use apply regardless of how the Services are accessed and cover any technologies or devices by which we make the Services available to you.
2. Personal Information You Provide to Us
The categories of personal information we may collect directly from you include:
- Contact Information — name, postal address, property address, telephone number, and email address. We collect this when you request an estimate, schedule service, sign up for updates, or fill out a form, and we use it for scheduling, service delivery, customer service, and marketing.
- Property and Service Information — details about the property where work is requested, its age and condition, access instructions, photographs, measurements, findings, results, and related reports and documentation. We use this to perform and document the Services and to meet recordkeeping obligations.
- Payment and Commercial Information — when you hire us, the billing details and payment records for the work under your contract. We do not take payments on this website.
- Responses to Surveys and Questionnaires — information you provide when you respond to marketing materials, promotions, or surveys, used for marketing, research, and customer service.
- Social Media and Review Information — content you post publicly about us on a blog, review platform, or social media service. Please note that such comments are visible to the public.
- Text Message Opt-In Information — your consent to receive messages from us. We collect this for internal compliance purposes and do not share it with third parties for their own marketing.
- Employment Information — if you apply for a role with us, the information contained in your application and any supporting materials.
3. Information Collected Automatically Through Cookies and Similar Technologies
This Site does not use advertising or analytics cookies, tracking pixels, or call-tracking tools. Our hosting provider keeps standard server logs (such as IP address, browser type, pages requested, and the time of each request) to operate and secure the Site.
Staff who sign in to preview unpublished pages receive a technical cookie that the preview needs. It is not used for tracking.
If we add analytics or advertising tools to the Site, we will update this Policy before they are used.
4. How We Use Personal Information
We use your personal information for the following business purposes:
- Providing the Services — scheduling and performing the work you request; preparing and delivering estimates, reports, and other deliverables; managing your account; answering requests for customer or technical support; processing payments; and communicating with you about your service, activities on our Services, and policy changes.
- Administrative purposes — pursuing our legitimate interests such as direct marketing, research and development, network and information security, and fraud prevention; detecting security incidents; measuring engagement; improving and developing our Services; internal quality control and safety; verifying identities; debugging; auditing; enforcing our agreements; and complying with our legal obligations.
- Marketing and advertising — tailoring and providing you with content and advertisements as permitted by applicable law, including email campaigns, custom-audience advertising, and interest-based or personalized advertising, which may involve cross-device tracking.
- Other purposes clearly disclosed to you at the time you provide the information, or with your consent.
5. How We Disclose Personal Information
We may collect, use, or disclose personal information for a variety of business purposes, including the following:
- Service Providers — vendors that perform functions on our behalf, such as hosting, scheduling, the subcontracted crews who do the work, payment processing, advertising, and background screening.
- Business Partners and Affiliates — including legal and financial advisors, co-branded partners, affiliates, subsidiaries, joint ventures, and other companies under common control.
- Property Owners, Managers, and Authorized Parties — where you have authorized us to share results or documentation, or where disclosure is required to complete the engagement.
- Legal and Regulatory Disclosures — where required by law, regulation, subpoena, or other legal process, or where reasonably necessary to protect the rights, property, or safety of any person, including reporting obligations applicable to our Services.
- Business Transactions — as part of any potential or completed business or asset sale, merger, acquisition, investment, financing, bankruptcy, insolvency, or dissolution proceeding.
6. Your Privacy Options and Configurations
- Email Communications — you can use the unsubscribe link at the bottom of our marketing emails to opt out of future marketing emails. You will continue to receive transaction-related communications regarding services you have requested.
- Text Messages — reply STOP to any marketing text message to opt out, or contact us using the details below.
- Cookies — this Site does not set advertising or analytics cookies. You can still block or delete cookies in your browser settings.
- "Do Not Track" — this is a privacy preference that users can set in certain web browsers. Please note that we do not currently respond to or honor DNT signals.
- Access, correction and deletion — to see, correct or delete the personal information you sent us, email admin@krasivawindows.com with "Privacy request" in the subject, or call (602) 678-3737. We will confirm it is you and reply within 30 days. We do not sell your personal information.
7. How Long Your Personal Information Is Kept
We retain your personal information until it is no longer necessary to accomplish the purpose for which it was provided. We may retain information for longer periods where we are obliged to do so under applicable laws and regulations, to protect against fraud or abuse, to protect our legal rights, or to satisfy recordkeeping requirements that apply to the Services we performed.
We will delete your personal information when it is no longer necessary for the purpose for which it was collected, or upon your request, subject to exceptions under applicable law, contract, or regulation.
8. Our Commitment to Data Security
The security of your personal information is important to us. We take reasonable organizational, administrative, and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. If required by law, we will notify you and/or the relevant supervisory authority in the event of a data breach.
However, we cannot and do not guarantee complete security, as complete security does not exist on the internet.
9. Third-Party Links
Our Services may contain links to third-party websites. We provide these links only as a convenience and are not responsible for the content of any third-party website. This Policy applies only to our Services. We advise that you carefully read the privacy notice of any third-party website you choose to visit.
10. Children's Privacy
Our Services are not directed at children as defined under applicable law. We do not knowingly collect personal information from children without first obtaining permission from that child’s parent or legal guardian. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Policy Changes
This Policy may change from time to time. If we change this Policy, we will post the changes on this page and update the effective date above. If we make a significant or material change, we will provide additional notice as required by law. Your continued use of the Services constitutes acceptance of the most current version of this Policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise a privacy right, please contact us by email at admin@krasivawindows.com, by phone at (602) 678-3737, or by mail at 2432 W. Peoria Ave., Ste. 1186, Phoenix, AZ 85029.